FAQ - Daylight - Banking for LGBT+ people, by LGBT+ people

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FAQ

About Daylight

  • What is Daylight?

    Daylight is the first and only digital banking platform in the U.S. specifically designed for the LGBT+ community by the LGBT+ community. Daylight prepares members for the future faster by helping them to navigate the finance system, generate smarter habits and connect with a community working together to build the life they deserve without compromise. We’re building a bank beyond the rainbow.

  • When do you launch?

  • Why is an LGBT+ banking platform necessary?

  • What’s LGBT+ banking and how would it differ from a normal banking platform?

  • Who founded Daylight?

  • Are your founders LGBT+?

  • Do you have physical locations?

  • Are you really supporting the LGBT+ community or are you (yet) another bank “rainbow-washing”?

  • Are you available outside of the US?

  • Can I use Daylight if I’m not part of the LGBT+ community?

  • Who can use Daylight?

  • How do I get an account?

  • Do you offer business accounts?

About Daylight App

  • Where can I use my Daylight Visa® Prepaid Card?

    You can use your Daylight card everywhere Visa debit cards are accepted, online and in person (which is most places.)

  • Can I use my Daylight card with Apple Pay / Google Pay?

  • How do I know my money is safe with you?

  • What if I lose my card?

  • Is my information secure with you?

  • How do I save money with Daylight?

  • I'm trans/non-binary, will my card use my dead name?

  • Why do you collect my pronouns?

  • What fees do you charge?

  • What is financial coaching? How is it different from financial advisory?

  • How do you find financial coaches?

  • How do you protect my personal data? I’m not out of the closet. Will you out me?

  • What services are included with my Daylight Visa® Prepaid Card?

  • How do I get a Daylight Card?

  • How long does it take for my card to arrive?

  • Why haven't I received my card?

  • How do I put money into my account?

  • How much money can I withdraw from an ATM?

  • Can I deposit paper checks into my account?

  • What devices can I use the Daylight app on?

  • What do I do if I find a bug or issue with the app?

  • How do I submit a feature suggestion?

  • How do I create an account?

  • How do I activate my card?

  • How do I change my card PIN?

  • What do I do if I don’t recognize a transaction on my account?

  • Why is my card being declined?

  • How do I replace a damaged card?

  • How do I report my card lost or stolen?

  • How do I dispute a card transaction?

  • How do I get a new card once I've changed my name on my account?

  • What do I do if I have a question or problem?

  • How do I set a new goal?

  • How do I delete a goal?

  • I've reached my goal, now what?

  • Do I get interest on my goals?

  • How do I book a session with a financial coach?

  • How do I change my assigned financial coach?

  • What is your refund policy?

  • Is my information safe with my financial coach?

  • How do I ask a question to the community?

  • What do I do if I'm being bullied or harassed?

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